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Remote Access for Support and Training

TeamViewer is a third-party product for which the OPAS development and support team holds a corporate license. TeamViewer provides different remote connection options – the one we use most often allows your OPAS distributor to see your computer. We use TeamViewer to more efficiently provide remote support and training.

When a TeamViewer connection is established between your computer and your distributors…

  • We can see your computer and watch you operate OPAS
  • We can control your computer to help identify problems or operate OPAS ourselves.
  • We can transfer files to your OPAS installation (install new reports, etc.)

 

To create a TeamViewer connection

OPAS Version 9

TeamViewer is secure and only you can create a connection between our computers. If you are using OPAS 9, the TeamViewer utility has been included in the OPAS setup.

1. Go to the main OPAS folder on your Server (help with this)
2. In that directory you will see a folder called Support – open this folder


3. Double-click the TeamViewerQS.exe file. This is the TeamViewer Quick Support file.


4. When the utility starts, it will produce a Session ID. Give this session ID to your OPAS distributor and the connection will be established (we have a dedicated password with our corporate license).

 

OPAS Version 8

If you are still using OPAS version 8, there are two options:

1. OPAS Technical Support will have to send you the TeamViewerQS.exe file

2. You will need to start the TeamViewer connection from the company’s web site.

  • Visit www.TeamViewer.com
  • Click the Download tab at the upper right of the screen
  • Start the TeamViewer QuickSupport for Windows option. Click Download and follow the prompts to create a Session ID and Password. Give this Session ID and Password to your OPAS distributor and the connection will be established

 

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